Return Policy: We have 14 day return policy, per the following conditions:

1. Electrical items, lighting systems, headlight bulbs, and DVD's are not eligible for return, except in cases where items are defective.   Sales on these items are final.  See below for specific information on IPF bulbs and lighting systems.

2. Prior to returning any item, contact us for a Returned Merchandise Authorization - items shipped without approval may be refused

3. A copy of the original invoice must accompany all returns.

4. Items must be in “like-new” condition, with all parts, pieces, and hardware present and in re-sellable condition.  Used products are not eligible for return.

5. Items must be in their original packaging; a $5 re-packaging fee may be charged if not in the original box or packaging.

6. Customer is responsible for all return shipping fees; we suggest you insure all packages.

7. Returned items are subject to inspection - damaged or shorted items will be discounted at our discretion or may be refused.

8. Returned items are subject to a 15% restocking fee.

9. If all the above conditions are met, a credit will be issued to the original credit card account (no cash refunds or credit to other accounts)

10. Items that are used, damaged, or are missing parts or hardware are eligible for store credit ONLY

11. Items that are used, damaged, or are missing parts or hardware will be discounted at our discretion

12. Items may not returned after 14 days except by special arrangement - and in no case will refunds will be given.  A store credit may be issued in special circumstances.

13.  Defective merchandise is not subject to the above conditions. “Defective” is deemed to mean items that are clearly manufactured improperly or are otherwise unserviceable due to manufacturing or assembly defects.   Claims for defects must be made within 30 days of purchase.

DVD's, lighting systems, or headlight bulbs are not returnable unless defective. Refunds will not be issued on these items, instead we'll REPLACE the defective item.  Contact us for instructions, do not sent these items to us without prior approval or they will be refused.


Warranty:  

Effective December 1, 2006 the warrantee on the CyclePump has been extended from 90 days, to one full year from date of retail purchase.  You must provide proof of purchase  showing the date you bought your CyclePump.  You must pay shipping fees to send the CyclePump to us, we'll pay the return shipping fees.  Note:  Before you send your CyclePump please call or email so we can try to work out the problem.  Often we can solve the issue over the phone, and many times it's not the CyclePump that's at fault (it could be a fuse on your bike or other electrical issue).

BestRest warrantees other products against defects in workmanship and materials for a period of 90 days from date of purchase.  

Warrantee coverage is limited to customers and addresses in the United States only.  We do not offer a Warrantee to international customers due to the costs associated with shipping, duties, and other fees.  Warrantee may be available (at our discretion) if customer assumes all shipping costs and other fees.  Contact us for details.

Warranty is limited to repair or replacement of items found to be substantially defective. If a problem develops during the Warranty period please contact us for shipping instructions.

If an item is returned under Warranty, you'll pay the freight to ship the product to BestRest; we'll pay the return freight via ground freight or parcel post.  Expedited shipping will be at your expense.

If an item is returned and it's determined that the Warranty coverage does not apply, you will be responsible for return shipping and/or repair fees.  We'll contact you to discuss the fees.

Warranty does not cover damage due to overloading, intentional abuse, collision, improper installation, or other acts of a negligent manner on the part of the purchaser or others.

Warranty does not cover fitness for a particular purpose or use, other than those specifically stated in the instruction manual (s).

Warranty does not cover any incidental, indirect or consequential loss, damage, or expense that may result from detect, failure, other other malfunction, whether this occurs during or after the warranty period.

Warranty does not cover failures that come about as a result an accident, purchaser abuse, neglect, failure to operate per instructions or in accordance with BestRest's published instructions.

Warranty does not cover willful acts on the part of the Purchaser or others, which are contrary to BestRest's stated purpose for the product. Warranty does not cover normal wear and tear.

Warranty does not cover CyclePumps which have been allowed to run continuously beyond BestRest's recommended two (2) minute inflation period, which results in heat-related electrical, or other failure.

Warranty does not cover CyclePumps which have ingested foreign materials, i.e. water, dirt, sand, etc.  We can clean and repair units which have ingested foreign materials for a nominal fee, plus return shipping costs.

Warranty does not cover EZAir gauges which have been damaged due to mishandling, or which have been connected to air lines which exceed 100PSI (which causes the needle to peg and lock open).

Your rights under this Warrantee may vary from state to state. Please read our Legal Section for additional information.

Warrantee on IPF Bulbs and Lighting Systems

 

IPF bulbs are guaranteed by the manufacturer for one year against burnout or failure caused by manufacturing defects.  Warrantee does not cover damage caused by improper installation, hot spots on the glass globe caused by fingerprints or other foreign materials, voltage overloading, damage caused by collision or heavy shock, breakage, or other accidental damage or abuse.  Warrantee clock starts ticking on the date of retail purchase.

 

Due to the costs of shipping replacement bulbs, BestRest Products does not handle IPF warrantee claims thru our office.  Instead we will refer all warrantee claims directly to ARB USA, the importer of IPF lights and bulbs.  Bulbs or lighting systems sent to BestRest will be refused, or will be returned to the customer at their expense.  

 

You must send the bulb directly to the IPF importer for a warrantee replacement.   If you have a warrantee claim you must follow these steps to obtain a replacement bulb.

 

1.       Call ARB USA at the following number:  1 (425) 264-1391

2.       Ask for the Tech Department - Tim, Robbie or Steve

3.       Tell them you have a warrantee claim for an IPF bulb

4.       Ask for an RGA (returned goods authorization) for a failed bulb

5.       Provide the date of purchase for the bulb – refer to your BestRest purchase invoice

6.       You will be given an RGA number

7.       Send the bulb to the following address:    ARB USA – IPF Lights

Attn:  Tech Department, RGA # _________

720 SW 34^th Street

Renton, WA  98055-4814

 

Mark the RGA number plainly on the outside of the package, and include a note with a description of the problem, i.e. burned out bulb, etc.  Include your mailing address, and phone number.  If you have a copy of your sales receipt it is very helpful and it will speed the warrantee process.  You should note that you purchased the bulb through BestRest Products.

 

ARB will inspect the bulb and if it is determined that the bulb is covered under warrantee they will ship a replacement bulb free of charge.  All warrantee approvals will be solely at the discretion of ARB USA.